Technical Documentation Engineer

Company: Tbwa Chiat/Day Inc
Location: San Francisco
Posted on: January 28, 2025

Job Description:

New York City - Remote - San Francisco Bay AreaAbout UsMetronome is the leading usage-based billing platform built for modern software companies. We help teams launch products faster, iterate on pricing quickly, and deliver a first-class billing experience-all with speed, control, and confidence.Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we're humbled to work with amazing companies like OpenAI, Databricks, and NVIDIA.You'll be joining an experienced team that includes founders who have successfully built and sold startups before. Our founders and employees also have direct experience building and scaling teams through massive growth at companies like Dropbox, Clever, and New Relic. On the back of this experience and our success-to-date, we've raised over $78m from leading investors including NEA, Andreessen Horowitz, General Catalyst, and Elad Gil.About the RoleWe're seeking a Technical Documentation Engineer who will own our documentation strategy and contribute to our broader developer experience initiatives. This role combines strong technical writing expertise with hands-on engineering skills to create comprehensive documentation and tools that help developers succeed with our platform.Responsibilities

• Own and execute our technical documentation strategy
• Create clear, concise, and accurate documentation for APIs, SDKs, and integrations
• Design and maintain our documentation infrastructure and tooling
• Develop tutorials, guides, and sample applications that showcase best practices
• Produce engaging video content demonstrating key features and integration workflows
• Establish style guides and documentation standards
• Identify and implement improvements to the developer journey
• Create and maintain SDK examples and starter projects
• Build internal tools to improve documentation workflows
• Contribute to the design of developer-facing features
• Gather and analyze developer feedback to drive documentation improvementsTechnical Communication
  • Write technical blog posts and integration guides
  • Help identify and document common integration patterns and issues
  • Participate in developer community eventsQualifications
    • 5+ years of technical experience, with at least 3 years focused on documentation
    • Strong software development background with hands-on coding experience
    • Excellent technical writing skills with a portfolio of documentation work
    • Experience with API documentation and developer guides
    • Proficiency in multiple programming languages
    • Experience with documentation tools and static site generators
    • Strong communication skills and ability to explain complex technical concepts
    • Experience with version control systems (Git) and collaborative development workflowsNice to Have
      • Experience building and maintaining documentation infrastructure
      • Background in creating technical video content
      • Experience with documentation-as-code approaches
      • Knowledge of developer metrics and analytics
      • Experience with OpenAPI/Swagger specifications
      • Understanding of developer experience (DX) best practices
      • Knowledge of continuous integration/continuous deployment (CI/CD) practicesBenefits
        • Excellent medical, dental, vision, and life insurance coverage, including a One Medical membership
        • Paid parental leave
        • FSA (Flexible spending account)
        • Retirement planning - Traditional and ROTH 401(k)
        • Flexible time off
        • Employee assistance program (mental health benefits)
        • Culture where personal growth is highly valuedWe're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.Apply for this job
          #J-18808-Ljbffr

Keywords: Tbwa Chiat/Day Inc, Rancho Cordova , Technical Documentation Engineer, Engineering , San Francisco, California