Principal, Growth Analytics

Company: DocuSign, Inc.
Location: San Francisco
Posted on: November 11, 2024

Job Description:

Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).What you'll doAs a principal-level analytics leader, you will play a key role in driving our analytics strategy to build a seamless, omni-channel experience for our customers. Docusign is transforming its digital experience to improve customer experience and reduce friction to achieve customer outcomes. In this high-impact, hands-on role, you will use data to shape the growth and product roadmap, measure and benchmark success, and continuously build, optimize, and enable the self-serve customer journey. You'll collaborate closely with analysts, data scientists, product managers, and other cross-functional partners to deeply understand the customer journey and enhance experiences across all channels. Your success will stem from your ability to be a trusted advisor, creative problem-solver, and strategic thinker who can also dive deep into data to produce structured, detailed analysis and insights. You'll address complex challenges, delivering both high-level insights and granular analyses to meet diverse business needs. With a strong blend of analytical skills, technical proficiency, and business sense, you'll excel in influencing and partnering with cross-functional teams to drive growth and elevate customer experience.Our ideal candidate combines best-in-class analytical skills, a strong strategic approach with a bias for execution, a passion for experimentation and continuous learning, and high proficiency with a leading analytics and data science tech stack.This position is an individual contributor role reporting to the Senior Manager, Growth Analytics.Responsibility

• Lead the development and execution of analytics strategies to optimize the self-serve customer journey across all channels
• Shape the growth and product roadmap by identifying high-impact data-driven opportunities, setting measurement frameworks, and driving prioritization in collaboration with product managers and leadership
• Partner with a diverse set of cross-functional partners across Growth, Product, Marketing, Engineering, Design, Sales, Finance and others to align on goals, identify requirements, and ensure a cohesive approach to achieving customer outcomes
• Conduct in-depth analyses of the end-to-end customer journey, identifying problems and opportunities for growth, efficiency, and improved customer satisfaction
• Provide regular reporting on key metrics to executive leadership, highlighting successes, identifying risks, and recommending proactive solutions
• Apply advanced analytical techniques (e.g., predictive modeling, customer segmentation, LTV analysis) to understand customer behavior, forecast outcomes, and inform strategic initiatives
• Mentor and coach to other analysts, fostering a high standard of analytical rigor, critical thinking, and technical skillsWhat you bringBasic
  • 12+ years of relevant experience in data analytics, data science, or consulting
  • 8+ years of SQL experience with hands-on exposure to creating complex queries across multiple database schemas
  • 8+ years hands-on experience in A/B testing and experimentation
  • 8+ years of experience creating data visualization dashboards in Tableau, Qlik, or equivalent
  • Experience in at least one programming language (e.g., R, Python, Scala/Spark or Perl)
  • Experience with applied statistics, such as statistical testing, regression modeling, etc.
  • Domain experience in either Marketing Analytics or Product AnalyticsPreferred
    • Excellent communication and presentation skills with the ability to present complex data analysis, insights, and recommendations to senior leadership
    • MBA or Advanced degree in Analytics, Data Science, Statistics, CS or related field
    • Strong knowledge and hands-on experience with statistical testing such as A/B, multivariate, and Bayesian testing
    • Comfortable with loosely defined requirements where you exercise your analytical skills to collaborate with the rest of the cross functional teams to build solutionsWage TransparencyPay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.Based on applicable legislation, the below details pay ranges in the following locations:California: $171,500.00 - $277,025.00 base salaryThis role is also eligible for bonus, equity and .Equal Opportunity EmployerIt's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.
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Keywords: DocuSign, Inc., Rancho Cordova , Principal, Growth Analytics, Other , San Francisco, California