Application Help Desk Specialist

Company: VirtualVocations
Location: Sunnyvale
Posted on: November 12, 2024

Job Description:

A company is looking for an Application Help Desk (Support Specialist) to assist customers with technical issues related to radiology software.

Key Responsibilities

Provide product and service information and troubleshoot technical issues for customers
Manage incoming support calls and document customer interactions in the ticketing system
Collaborate with team members to analyze and resolve complex incidents and requests

Required Qualifications

Minimum 2 years of Application Help Desk experience
Healthcare experience with knowledge of radiology workflows and related systems
Strong knowledge of clinical informatics and data management
Bachelor's degree in Computer Science, Business Administration, Management Information Systems, or equivalent experience
Experience with high-volume support in healthcare systems

Keywords: VirtualVocations, Rancho Cordova , Application Help Desk Specialist, Other , Sunnyvale, California

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