Member Support Specialist

Company: VirtualVocations
Location: Sacramento
Posted on: February 4, 2025

Job Description:

A company is looking for a Member Support Specialist who will enhance the member experience and resolve issues.

Key Responsibilities

Serve as the primary contact for inbound calls, live chat, and email inquiries
Collaborate with cross-functional teams to escalate and resolve member issues
Conduct proactive outreach to members regarding satisfaction surveys and product feedback

Required Qualifications

High School Diploma / GED required; Associate Degree or higher preferred
2+ years of customer service experience required
Technical proficiency in MS Office and relevant tools, including ZenDesk
Familiarity with HIPAA regulations and handling of protected health information (PHI)
Healthcare and/or medical office experience strongly preferred

Keywords: VirtualVocations, Rancho Cordova , Member Support Specialist, Other , Sacramento, California

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