Service Delivery Operations Senior Analyst

Company: Accenture
Location: Mountain View
Posted on: January 27, 2025

Job Description:

Service Delivery Operations Senior Analyst - Mid-Level - Full timeThe Service Delivery Incubation Analyst leads and contributes to long-term strategic workflow standardization, quality improvement, and product optimization in order to improve operational performance of a global content moderation workforce.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, analysts need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture's well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.Responsibilities:

• Identifies, assesses and resolves complex business problems and provides alternative scenarios.
• Planning, objective setting, and development of new procedures within the area of responsibility, through interpretative judgment of overall policies and goals.
• Accountable for developing and managing key internal/external client relationships across sphere of influence.
• Provides and implements business focused solutions within time and cost constraints.
• Juggle multiple ongoing projects at one time, while meeting critical deadlines.
• Creation of comprehensive key documentation to support efficient and effective operations.
• In-depth understanding of the product's trust and safety policies, including certification of review procedures and remaining up to date throughout changes/updates.
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Keywords: Accenture, Rancho Cordova , Service Delivery Operations Senior Analyst, Professions , Mountain View, California