Service Desk Analyst

Company: VirtualVocations
Location: San Francisco
Posted on: February 1, 2025

Job Description:

A company is looking for a Service Desk Analyst for a 100% remote position.

Key Responsibilities

Investigate client issues by analyzing symptoms and resolving level 1 problems
Answer inbound phone calls and chats, ensuring consistent delivery of procedures and scripts
Assist clients with requests and provide basic to advanced technical support

Required Qualifications

2+ years of experience in a structured IT Support environment
3+ years of experience in Customer Service roles
Associate's degree and 1+ CompTIA certifications are required
Expert knowledge of networking, computing, and business applications
Experience with remote support and network diagnostic tools

Keywords: VirtualVocations, Rancho Cordova , Service Desk Analyst, Professions , San Francisco, California

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