Managing Architect, Post-Sales

Company: Exploreomni
Location: San Francisco
Posted on: February 4, 2025

Job Description:

About the RoleWe are seeking a Managing Architect to join our post-sales team. In this strategic role, you will lead complex technical projects, manage our delivery partners, and ensure exceptional customer experiences. You will provide technical leadership and proactive project management.We take pride in providing a best-in-industry customer experience, and you will be the face of our company for your portfolio of customers implementing Omni.In this role you will scope, sell and deliver technical projects of all complexity (internal BI and embedded analytics), advise customers, build solutions and manage consulting teams.You will serve as an advocate for our customer base, proactively identify issues and product gaps impacting Omni customers and work with them and our internal teams to address them. You will constantly be learning and discovering new use cases and needs, and will directly shape product direction as you share experiences and feedback from the field.You Will:

• Serve as a deep technical expert on Omni both internally & externally, solving our customers' most challenging data and architecture problems.
• Manage a portfolio of 10-15 analytics projects, coordinating resources and deliverables across all. Serve as the primary customer-facing technical point of contact, and build strong, long-term customer relationships.
• Take end-to-end ownership of project management and delivery for your portfolio of engagements, including: scoping of requirements, assignment of resources, coordination of work across partners and customers
• Achieve customer outcomes through managing and driving a portfolio of consulting and delivery partners
• Define and document best practices and design patterns for the use of Omni
• Partner with Omni's Product, Design, and Engineering teams to provide user feedback, and guide product direction based on your experience with customers and partners.
• Create delightful experiences for our customers. Build trust-filled advisory relationships, and find ways to make data teams more successful.How you'll spend your time:30% Pre-sales technical support & scoping30% Hands-on delivery30% Project management / partner delivery supervisor10% Internal best practices and technical developmentAbout You:
  • 7+ years in customer-facing technical consulting / project management, ideally in the data space
  • Strong technical background with hands-on experience in data engineering and/or BI tools (e.g. Tableau, PowerBI, Mode, Metabase), particularly those with a semantic layer (such as Omni & Looker)
  • Experience managing complex, multi-stakeholder technical projects
  • Exceptional communication abilities across technical and non-technical audiences
  • Thrive in a fast-paced, dynamic environment where you're constantly learning and collaboratingWhy Join Us
    • We're a passionate, close-knit team with extensive experience in the space, including founders from Looker and Stitch Data
    • Comprehensive benefits, including 401(k) plan, and health, dental, and vision insurance
    • Competitive salary & equity package
    • Paid parental leave
    • Cutting-edge technical environment; collaborative and innovative company culture
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Keywords: Exploreomni, Rancho Cordova , Managing Architect, Post-Sales, Sales , San Francisco, California