IT Help Desk Specialist

Company: IXL
Location: San Mateo
Posted on: February 1, 2025

Job Description:

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a Help Desk Specialist. In this role, you'll be at the forefront of delivering top-tier help desk support to IXL'ers in our dynamic San Mateo, CA office. Your solid technical skills, proactive problem-solving, and commitment to customer satisfaction will ensure smooth and efficient tech operations, making you an essential part of our support team.This is a full-time position in our San Mateo, CA headquarters office.WHAT YOU'LL BE DOING

• Provide advanced technical support and mentorship to help desk specialists
• Deliver an exceptional internal customer experience with timely, professional, and effective technical assistance
• Oversee the deployment, maintenance, troubleshooting, and support of software, hardware, and operating systems on macOS, Windows, and Linux platforms
• Quickly and efficiently resolve complex support tickets involving hardware, software, and malware
• Assist in administering Google Apps, Vonage phone system, Azure AD, and other critical office-wide systems
• Enhance documentation for processes, training, and internal resources
• Contribute to the technology integration of mergers and acquisitions across several business unitsWHAT WE'RE LOOKING FOR
  • Bachelor's degree in computer information systems or a related field
  • 3-5 years of experience in help desk support
  • Experience managing conference rooms and A/V equipment
  • Excellent written and spoken communication skills
  • Strong ability to prioritize tasks, use resources wisely, and drive process improvement
  • Customer-centric attitude with a strong passion for helping others
  • Passion for improving education through technology!ABOUT IXL LEARNINGIXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:
    • 1 in 4 students in the United States uses IXL.com
    • Rosetta Stone provides an immersive learning experience for 25 languages
    • Wyzant is the nation's largest community of tutors, covering 300+ subjectsOur mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.
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Keywords: IXL, Rancho Cordova , IT Help Desk Specialist, Other , San Mateo, California